HOW DOES GARBO WORK

What if I know someone has a record but it doesn’t appear in Garbo?
Garbo does not have access to all public records in every jurisdiction — meaning we may be missing arrests or conviction records on an individual (often due...
Tue, Aug 23, 2022 at 1:40 PM
What if I search someone and no matter what combination of information I use it won’t perform a search?
You may see different error messages appear if more than one person was found or that this individual was unable to be located based on the information you ...
Sun, Feb 13, 2022 at 10:58 PM
What if I search someone and keep getting a “More than 1 person found. Please provide more detailed searching criteria.”?
This means our system could not narrow down the search to one individual. If the “More than 1 person found. Please provide more detailed searching crite...
Sun, Feb 13, 2022 at 10:58 PM
What if I search someone and keep getting a “Could not locate any person with the search criteria”?
If the “Could not locate any person with the search criteria” message appears, please contact us and provide all the search fields you entered and we will i...
Thu, Feb 10, 2022 at 2:11 PM
How does Garbo use my personal information?
Garbo uses the information you provide for internal purposes, including improving our technology, data matching, and new feature development.  We will n...
Tue, Feb 1, 2022 at 3:20 PM
What does “No Records Found” mean?
A “no records found” result in Garbo means that we were unable to locate any arrests, convictions, or sex offender registry data in our system.  Certain...
Tue, Aug 23, 2022 at 1:42 PM
How does the safe escape on Garbo work?
While we always suggest using Garbo in safe situations, we recognize that our users may be in potentially unsafe situations when using Garbo.  If you ne...
Tue, Feb 8, 2022 at 2:47 PM
How do I clear my browser history?
Garbo recommends users in unsafe situations to use Garbo’s platform in a private browsing (often called “incognito”) mode which will not save the sites y...
Tue, Feb 8, 2022 at 2:48 PM
Will someone know if I search them on Garbo?
All searches are confidential and the individual searched is not notified when or if they have been searched. 
Tue, Feb 1, 2022 at 3:23 PM
What if I can't afford to pay for search credits?
If for any reason you can not afford to purchase additional searches, please contact help@garbo.io with the email subject line: ADDITIONAL SEARCHES and a re...
Sun, Feb 13, 2022 at 10:59 PM