What if I forgot my password?
Please try resetting your password by visiting and selecting "Reset Password". If you believe your device is being monitored, we ...
Wed, Apr 13, 2022 at 11:28 AM
What if my payment failed or I did not receive my search credits?
If for whatever reason your payment has failed or you have not been granted your paid search credits, please reach out to or file a support ti...
Tue, Feb 8, 2022 at 2:52 PM
Can I purchase more than one search at a time?
Yes, you can purchase up to 5 searches at a time.
Sat, Feb 5, 2022 at 2:08 PM
How do I check how many search credits I have?
You can view the number of searches you have remaining by visiting the "Search for Someone" screen or via the menu.
Tue, Feb 1, 2022 at 3:42 PM
How do I delete my Garbo account?
You can delete your account by logging in, clicking the menu, and selecting “Account Settings” and you will see the option to delete your account.  If y...
Thu, Mar 16, 2023 at 2:20 PM
How can I update my billing information?
Garbo does not save your billing information because we work directly with Stripe to process all payments. 
Tue, Feb 1, 2022 at 3:43 PM
I am not satisfied with the service Garbo provided, can I request a refund?
If you are not satisfied with Garbo’s service, please submit a support ticket or reach out to us directly at with additional information. 
Thu, Mar 16, 2023 at 2:21 PM
I submitted a support request and have not heard back.
If you have previously submitted a support request and haven’t heard back from us within 72 hours, please contact us again.  We will respond as soon ...
Mon, Feb 7, 2022 at 3:56 PM