What if I forgot my password?
Please try resetting your password by visiting and selecting "Reset Password". If you believe your device is being monitored, we ...
Wed, Apr 13, 2022 at 11:28 AM
What if my payment failed or I did not receive my search credits?
If for whatever reason your payment has failed or you have not been granted your paid search credits, please reach out to or file a support ti...
Tue, Feb 8, 2022 at 2:52 PM
Can I purchase more than one search at a time?
Yes, you can purchase up to 5 searches at a time.
Sat, Feb 5, 2022 at 2:08 PM
How do I check how many search credits I have?
You can view the number of searches you have remaining by visiting the "Search for Someone" screen or via the menu.
Tue, Feb 1, 2022 at 3:42 PM
How do I delete my Garbo account?
If you’d like to delete your Garbo account, please email and we will assist.
Tue, Feb 1, 2022 at 3:43 PM
How can I update my billing information?
Garbo does not save your billing information because we work directly with Stripe to process all payments. 
Tue, Feb 1, 2022 at 3:43 PM
I am not satisfied with the service Garbo provided, can I request a refund?
If you are not satisfied with Garbo’s service, please submit a support ticket or reach out to us directly at with additional information.  ...
Tue, Feb 1, 2022 at 3:44 PM
I submitted a support request and have not heard back.
If you have previously submitted a support request and haven’t heard back from us within 72 hours, please contact us again.  We will respond as soon ...
Mon, Feb 7, 2022 at 3:56 PM